Frequently Asked Questions

What is Bitcoin?

Bitcoin is a digital currency on the first decentralized peer-to-peer transactional network on the internet. There are no central controlling or issuing entities. People and businesses support the infrastructure through mining, a computational effort involving mathematical operations. Find out more from the Bitcoin official site.

How do I purchase Bitcoin?

You may directly exchange goods and services with people and companies offering Bitcoin and there are many exchanges providing currency exchange. Here is a list of the most usual exchanges: http://howtobuybitcoins.info/

What is a Bitcoin wallet?

You must store your bitcoins in a private digital wallet which allows you to secure and spend your Bitcoin. There are many types of wallets, here is a list of recommended wallets: https://bitcoin.org/en/choose-your-wallet

What is Bitcoin mining?

Bitcoin mining is the process of distributing newly issued currency units to miners securing the network. About every 10 minutes a new block of transactions is found by miners and distributed on the network. Miners can use these bitcoins to pay for equipment such as power supplies, ASIC machines, cooling systems and for running costs such as internet, electricity, rent or hosting.

What is Bitcoin cloud mining?

Cloud mining refers to purchasing a discrete fractional share from a large miner’s operation and sharing the operational costs and revenue. We provide virtual mining contracts backed by real mining hardware, offering the benefits of bitcoin mining without the disadvantages of heat production, loud background noise and heavy electrical bills.

How do StartHash contracts work?

We provide bitcoin cloud mining contracts of various capacities and term intervals (available in 6 or 12 months). Please visit our shop to consult our current offer. All costs and fees are paid upfront, there are no maintenance fees or extra costs after your purchase. Every day the blockchain difficulty is evaluated and a payout on each contract is made in amount of 100% of the estimated production. You may use these available funds to purchase additional products or withdraw the funds in your private wallet. We provide 100% uptime guarantee on our mining capacity.

How can I verify the validity of my product?

We are located in the city of Bacău ([baˈkəw]), Romania. While for security reasons we do not disclose the locations of our mining farms, you may request updated installation designs, pictures, videos and performance tests.

Your purchased contract is uniquely identified and is listed in a public ledger to provide capacity proof. We also perform various hashrate tests on public pools.

What payment options are available?

We primarily accept Bitcoin payments for our products. You may convert alternative cryptocurrencies using Shapeshift or an exchange before making a payment. We also provide traditional bank wire payments in USD or EUR currency. Please note that our payment systems do not provide automatic refunds, please contact support for further payments assistance.

How will I be paid?

Payments are debited to your account every day based on all active contracts. Once you have added a Bitcoin withdrawal address, you can enable automatic weekly payouts. Transactions are delayed and manually verified before being commited.

I have another question/issue!

Please contact our support staff using one of the methods from the StartHash contact page.

Romania

StartHash Office Building

Address: Calea Romanului nr. 5, Bacău 600017

Telephone: +40 743 407 439 (Andrei)

Telephone: +40 724 550 475 (Silviu)

Email: office@starthash.com